Privacy policy

1. Who we are

Tech Connect DR is a tech support, networking, servers, cybersecurity and web development company. For anything related to your information, email us at info@techconnectdr.com or call 829-278-4008.

2. What information we collect

We only collect the information you choose to give us:

• Contact form data: name, email, phone or WhatsApp, company, service of interest, number of computers and your message.
• Messages you send us by WhatsApp, email or phone.
• During a remote support session, the information visible on your screen while we help you.

3. How we use it

We use your information only to:

• Answer your questions and prepare quotes.
• Provide the service or tech support you requested.
• Coordinate visits, retainers and follow up on your cases.
• Meet legal, accounting or tax obligations.

4. What we don't do

We do not sell, rent or share your information with third parties for advertising. We do not add you to mailing lists without your permission.

5. Third-party services

To run the site we use a few external services that may process technical data or the data you send:

• FormSubmit: delivers contact form messages to our email.
• Vercel: hosts the website and may log technical data such as your IP address and browser for security purposes.
• Vercel Web Analytics: counts visits anonymously (pages viewed, country, device type and where you came from) without cookies and without identifying you personally.
• WhatsApp (Meta): if you message us on WhatsApp, your conversation is also governed by WhatsApp's privacy policy.
• Windows Quick Assist, AnyDesk, TeamViewer or RustDesk: if you receive remote support, the connection goes through the program you choose.

6. Cookies and statistics

This site does not use cookies. To understand how many people visit us we use Vercel Web Analytics, which produces anonymous, aggregated statistics without cookies and without tracking you across other sites.

7. Remote support

We only connect to your devices when you request and authorize it. You can see everything we do and end the session at any time. We do not copy or keep your personal files, unless it is needed for the service you asked for (for example, data recovery or a backup) and you authorize it.

8. How long we keep it

We keep your information as long as needed to serve you, maintain our business relationship or meet legal obligations. After that we delete it securely.

9. How we protect it

We apply reasonable technical and organizational measures to protect your information against unauthorized access, loss or alteration. No system is 100% secure, but we work to keep your data protected.

10. Your rights

You can ask us at any time to access, correct or delete your information, or to stop contacting you. Email info@techconnectdr.com and we will reply as soon as possible.

11. Minors

Our services are intended for businesses and adults. We do not knowingly collect information from minors.

12. Changes to this policy

We may update this policy when our services or the law change. The date of the latest update appears at the top of this page.